What Clients Say
I called Lisa after losing faith in my original lender. I spent 3 months looking for a home in January-March. I sold my house in Bay Village and moved my wife and kids into a 2 bedroom apartment in February until we could find a new place. This was a very stressful situation. I had an “approval letter” from my first lender and I was ready to buy a bigger home for my wife and kids. In March someone accepted our offer and so I called my original lender to let him know we had an accepted offer. At this time he tells me how he’s not sure how easy it’s going to be to get my loan done and my interest rate was going to be high..(THIS WASNT THE TIME TO SAY THIS TO ME!) I found Lisa’s information on google the next day and gave her a call. I’m glad I did!! Our first call was about an hour long conversation and she talked me off the ledge. First she had me send over everything I had and once I had everything turned in she worked on it immediately. I already had money in escrow and I needed to have my loan done within 45 days. Lisa’s motto is “it’s better to be proactive than reactive”. So she wanted everything upfront and in perfect order to get the loan done in the time it needed to be done. She not only had my loan closed before the 45 day deadline but we had it switched from FHA to a conventional loan with a much lower interest rate than my previous lender. I’m not going to lie and say I wasn’t bugging out the whole time… and my situation wasn’t easy. But I honestly am confident that only Lisa at crossroads could’ve got this loan done. I’m very grateful for her and Krista for putting in the work for me and my family’s sake!! Thank you.
Kam Moualem
I used Lisa and Crossroads with 2 home loans and I would highly recommend her and her team to any and everyone. If it were possible I would give her a higher score than just 5 stars
NEIL BROWN
Lisa helped us 6 years ago to financially prepare and assisted with our mortgage needs when we bought our home in Medina. She was exceptional in her customer service, her willingness to provide her best advice, and her timeliness. We highly recommend her and her company to others who are in need of her mortgage expertise! Thank you Lisa!
SCOTT SWITZER
Lisa’s team was able to do a loan that others could not. Transaction was quick and efficient and at the end of the day the buyers got the home they wanted and are Happy. Thanks!!
JASON PARSONS HOWARD HANNA
Hard work , smart, creative financing and lightning fast turn around to help Rick and I purchase our new home.
c. jenkins
Crossroads Financial and Lisa Puto were wonderful to work with. Lisa's knowledge of the lending process and her expediency were
amazing. We were able to secure a loan with a great rate that made purchasing a home possible. In today's competitive housing market getting pre-approved is imperative and Crossroads made that an easy process. Thanks to Lisa and the Crossroads Team!
Brock98
I really enjoyed working with Peter. As a first time home buyer I needed more guidance than most and he was always available to answer questions and walk me through the process. I had received a loan estimate from another lender prior to finding Peters contact information and I saved quite a bit of money working with Peter.
mttws
I can’t even put into words how thankful I am for Lisa and Eric. They put in so much time to help me get my dream home. Lisa would communicate with me after hours which made it that much easier working full time. I can’t say enough great things. I am extremely thankful. I would recommend Lisa to anyone.
Jferrini
Excellent team effort by the staff at Crossroads. They actually successfully handled 2 loan processes for us at the same time. Very well done. I would recommend them to any buyer.
MS Schuessler
I don't know how Lisa and her team could have done a better job. Other lenders didn't know how to work through my situation but Lisa did with professionalism, speed, and efficiency. Wish I could rate her even higher!
TJC9
Bradley is so kind! He very clearly knows the ins and outs of the mortgage lending process and was very helpful answering the millions of questions that I had. He definitely made the process of buying a home simpler and less stressful. I would recommend him to anyone!
JESSIE GRUND
I would highly recommend Brad Burlew as a mortgage lender. Brad walked us through every step of the mortgage process and provided us numerous spreadsheets for loan comparisons. It was very easy to electronically send documents to Brad, which made the process so much easier. Brad is very friendly, knowledgeable, responsive and an expert in his field!
K MCCALISTER
We had worked with another lender that kept stringing us along and then ordered our appraisal before the loan was approved. We were out a lot of money and we're sure we weren't gettting our house. A referral to Lisa and Crossroads was all we needed. They are very professional and efficient. No cosigner, no unanswered questions just professional service !
L MURTON
FAST EASY SERVICE!! Brad & TEAM made a stressful situation seem easy and effortless! Very helpful, he let us know what we needed to do every step of the way. Easy to get a hold of and understood our frustrations (and excitement!) HIGHLY RECOMMENDED! THANKS BRAD!
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BROOKE FROM GREEN
Lisa is a great advocate for any home buyer seeking a mortgage, she goes above and beyond the call of duty, and does way more for her clients than simply take care of their mortgage. This is our second time working with Lisa, and we recommend her to anyone seeking a mortgage.
BECKS FAMILY
Lisa is a great advocate for any home buyer seeking a mortgage, she goes above and beyond the call of duty, and does way more for her clients than simply take care of their mortgage. This is our second time working with Lisa, and we recommend her to anyone seeking ...
Paul Becks
Lisa has been extremely nice. I Highly recommend everyone working with her. Great to work with. Great communication. Entire process was smooth. Thank you guys for all
CHARLES YILMAZ
My husband and I are first time homeowners. The process was new to us, but Brad helped us every step of the way. He went above and beyond to help us understand the paperwork and lined it all up. He is very personable and will do whatever he can to ensure the best deal. I highly recommend him.
MORGAN KLOUDA
"Lisa and Crossroads Financial did great job of securing a mortgage with a great interest rate for me. They also did a great job of expediting my loan and were extremely knowledgeable and professional, with all facets of the mortgage loan process."
Service Category: Mortgage Broker
Year first hired: 2012
Top Qualities: Great Results, Expert, Creative
Eric Massillon OH $320k
- Highly likely to recommend
11/11/2013 -Bought a Single Family home in 2013 for approximately $225K in Hinckley, OH.Local knowledge:Process expertise:Responsiveness:Negotiation skills:
Lisa was a pleasure to work. She is very professional, knowledgeable and a genuinely nice person all around. She went the extra mile to help us secure the mortgage loan for our dream house. She was willing to meet with us on a Sunday afternoon, so that we could get the first offer in since our pre-approval from another lender had expired. She helped us through every step of the process. We would highly recommend her services to anyone looking to secure a home loan. Even if you think its impossible Lisa can find a way to get it
Jenny Hinckley OH 2013
Ted in Medina
Bought a Single Family home in 2013 for approximately $175K in Medina, OH.
Local knowledge: Process expertise:Responsiveness: Negotiation skills:
Lisa was a true pleasure to work with. She's knowledgeable, professional and tireless when it comes to getting your loan done. Lisa handled the financing of our new home and refinance of our existing home concurrently and did so in excellent fashion. We were able to close and be in our new home sooner than expected thanks to her efforts. Great communication, superior follow up, and all around super star!!!
Ted Medina 2013
As a full time Realtor and Medina County Board of Realtors President for 2011, I have had real experience with alot of lenders, some good some bad! I have worked with Lisa Puto for more than 6 years and no one I have ever met in the lending industry works as hard as she does to get our client the best program possible. From no money down USDA to 203K Renovation Loans. Most lenders wont't touch them, they are that involved and time consuming, but so worth it for the client. Lisa does them everyday. She is my go to girl, if she can't get it done it can't get done. Any lender can manage an FHA or Conventional Loan, it takes a really good lender to pull off the the challening loans in this market. Try her, you will love her!
T Realtor
Closed refinance loan. Strongsville, OH
Responsiveness:Knowledgeable:Helpfulness:Follow Through:We had Lisa as our saving grace when we were refinancing our home! We had a few bumps in the road and she fixed every single issue for us right away. She was on top of her stuff and she was so knowledgeable. She was there for us and wanted us to get our loan. If it wasn't for her knowledge and direction, our refinance wouldn't have came through. She is wonderful to work with and I am so glad that we went through her! We couldn't have done it without her!
rjhomesolutions 2013
Lisa helped me so much with the purchase of my first home. She gave me excellent advice, explained everything, was easy to reach, responded immediately, and helped me get a good rate. I'll definitely be back in touch when it's time to relocate.
PL Cleveland, OH
Lisa is the best!! She cares so much and will follow through on everything you need. She works around the clock for her customers and will find the best loan for your needs!! She has done it for me and it was a great experience. I always recommend Lisa!!!2013
Tricia K Ca
"Lisa has worked with First American Title on many real estate transactions. I have found her to be very responsive to the needs of the customer. She communicates often with all parties involved and is always professional and caring in her behavior. I highly recommend her as a loan officer."
Freida D Realtor
"Lisa has been a important part of the growth of The Sales Team. Her ability to find the best loans for our buyers has helped us close more sales then if we were with other mortgage officers who might have given up. She has an amazing personality and we recommend her to all of our buyers looking for refinancing or new puchase home loans!"
Greg E Realtor Broker Westlake OH
"Lisa is one of the most dedicated loan officers I've ever worked with. Her attention to detail and her desire to get the very best possible loan product for my clients is always her main priority. Lisa has gone above and beyond what is expected from a loan officer to help a client with financing. Her knowledge of all the loan products available is amazing. She is truly a professional in every sense of the word."
Service Category: Loan Officer
Year first hired: 2006 hired more then once consistently
Top Qualities: Expert, High Integrity, Creative
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Jan G Manager Realtor
"I was extremely pleased with Lisa's handling of the closing on my house. So much so that I then returned to Lisa when I was interested in refinancing my home. She is diligent, hard working, and has a great work ethic. I would highly recommend anyone to do business with her."
Service Category: Refinancing
Year first hired: 2007 (hired more than once)
Top Qualities: Personable, Expert, High Integrity
Krysty E-R Southern Ohio
Lisa Puto is at the top of her game in the Mortgage Industry, but I'm not surprised, she would excel in any Industry. Her drive and determination is overwhelming
Tammy F Realtor
"I can always count on Lisa to provide top notch service to my clients. Her company provides a variety of loan products and Lisa works hard to make sure my clients are getting the best loan product for their situation. Lisa has a great track rate for getting loans closed on time and effeciently, I know my clients appreciate her attention to detail and her communication skills."
Service Category: Mortgage Banker
Year first hired: 2010 (hired more than once)
Top Qualities: Personable, Expert, High Integrity
Pam K Realtor Medina OH
"lisa and the team at crossroads have been, in my experience, phenomenal to work with! They are understanding and responsive and I know that my buyers are in good hands working with them! Lisa is knowledgable and maintains a positive and professional attitude throughout every transaction!"
Jennifer S Realtor Medina OH
Details of the Recommendation: "Lisa was very thorough and professional when helping my wife and I secure that best mortgage package available on the purchase of our first home. Lisa was extremely friendly and outgoing in making sure we understood the process and had the information relevant to the purchase of our new home!"
Service Category: Mortgage Broker
Year first hired: 2010
Top Qualities: Personable, Expert, High Integrity
Columbus OH
Danny K.
2006
You took the time to explain everything and simplified the process. The grant program through the State was a great option and thank you for closing our home two weeks earlier then to be expected. I referred you to all my neighbors, work associates and friends and although I work at a bank when anyone talks about needing a mortgage, I think of you. Thank you for taking the stress out buying our home and simplifying it for us.
Kim
Kim S
2006/ March
To whom it may concern,
I wanted to write a letter letting you know how much we appreciated the help Lisa Puto. If were not for Lisa’s expert knowledge and professionalism we would not have been able to purchase the home we now live in.
A few years ago my wife and I fell on some really hard times, our 5 year old son was in a very serious car accident and we almost lost him. My wofe found a home she was interested and sent an email asking about the home. About 15 minute later she received a call from the realty company asking my wife about buying a home so my wife explained to her what had happened and she gave my wife a phone number and asked her to call and see if anything could be done. Well the good lord must have been smiling down on us because it was Lisa’s phone number. My wife told me about the conversation and I told her I didn’t believe any of it. I was totally surprised and very apprehensive when Lisa told me we could qualify to purchase a home.I am convinced that without her I would still be renting and living with the thought I would never own again.
Sincerely,
Dave R
Dave R
10/5/2007
We are writing this letter to tell you about your team. Thank all of you for all your hard work for getting us the house, that we looked so long for – and when others said they could do it and couldn’t. You made all of my family feel very special and not like we were just another loan number. This was a very tough loan to do. There were times that my family and I didn’t think we could get through. Now that we got the house I will never forget the kids faces when we told them that we got the house. Their face lit up like a Christmas tree and had big smiles ear to ear. We are all so exited and looking forward to our new house and it all would not be possible if it was not for Lisa and all the team.
We want to say Thank you.
Respectfully,
Scott C.
Scott C. R.
Thank you for being so courteous , kind and efficient . Your confidence in the outcome pulled us through.
Pierce
thanks for all the "Smart" work and professionalism. appreciated it was completed so quickly when we hear how sressful adn long it was for others. We were hesitant but you pulled through!
John S
Very pleasant and easy to work with on the refiance of my home . I would recoemmnd her to anyone . thought you would want ot know of your valuable employees who care!
Karen
Thank you ! Thank you ! Thank you ! What we have heard others say is an emptional and drainign process you made effortless and smooth, I cannot begin to tell you how much we appreciated your time knowledge and assistance to get us through our most exciting time of our life.Janeen
Janeen
Follow Through: Lisa Puto has handled the financing of two houses we purchased as investment, a re-finance and the purchase of a new home, for us. We have had the pleasure of working with her on these items over the last seven years. Lisa takes each application and loan process personally; taking the time to get to know the client and explain the convuluted and often changing world of finance. We have recommended her to four other families, and each has experienced the professional, positive caracteristics that we have.
john b
$500k in Medina County. Lisa Puto of Crossroads Financial of Northeast Ohio, LLC has provided us with nothing short of exemplary service. We have had the opportunity to use Crossroads three times; twice for buyers who wanted to purchase investment properties my husband and I had refurbished, and once for ourselves. Both sets of
buyers needed Lisa Puto's expert advice concerning credit and she found them phenomenal loans that fit their needs. The last time we had the pleasure of using Lisa, it was to purchase a new home for ourselves. The entire process took 2.5 weeks which is unheard of anymore! She made it easy for us to submit paperwork electronically which sped up the process and saved us from having to go back and forth to her office. She was very knowledgeable and helpful throughout the entire loan from signing to completion. We
would recommend her to anyone!
westfield
As a full time Realtor and Medina County Board of Realtors President for 2011, I have had real experience with alot of lenders, some good some bad! I have worked with Lisa Puto for more than 6 years and no one I have ever met in the lending industry works as hard as she does to get our client the best program possible. From no money down USDA to 203K Renovation Loans. Most lenders wont't touch them, they are that involved and time consuming, but so worth it for the client. Lisa does them everyday. She is my go to girl, if she can't get it done it can't get done. Any lender can manage an FHA or Conventional Loan, it takes a really good lender to pull off the the challening loans in this market. Try her, you will love her!
- Highly likely to recommend
client b
Lisa thank you Lisa for all your hard work !!!!!!!! We are really excited and cant wait . Without you I do not think we would have ever gotten financed. I do not know if people tell you enough but !
thank you to your team .
Denny B from seville
After three years, I finally got the keys to my new home. Lisa was there with me thru every lost bid and house not passing inspection with a positive attitude even when I was about to give up. The "one" came and then we had to close quickly, Lisa and Hilda made sure that happened. I can't thank them both enough.
Tracy
from Wadsworth OH
Tracy from wadsworth
To All~
Thank you, thank you, thank you.
This whole adventure seemed to be riddled with so many unforeseen events with the contract.
I just want to let everyone know how much I appreciate everyone’s hard work in getting this accomplished.
Thank you again
Sincerely,
C
c from broadview heights oh.